Shipping Charges

Shipping Charges are based on:

• number of packages
• package volume
• overall weight of packages
• destination

Advantage Restaurant Equipment packages its products in the least amount of boxes necessary and transits orders with the least expensive carrier, unless otherwise specified. Plans for unloading at the final destination should be pre-arranged. Liftgate and/or inside delivery service may incur additional charges.

Expedited Shipping

Regrettably, expedited shipping options are not available at this time. This limitation arises from the substantial size of our packaging, which renders it incompatible with expedited shipping services. Additionally, freight companies do not offer guaranteed shipping times, further impeding our ability to expedite deliveries. We apologize for any inconvenience this may cause and appreciate your understanding.

Shipping Outside the Continental U.S.

Please contact Advantage Restaurant Equipment directly at (407) 321-9999 to enquire about international shipping options and charges. Free shipping promotions only apply to the continental U.S. (which does not include Alaska, Hawaii, Puerto Rico, Mexico, or Canada).

Upon Arrival

Before signing the delivery receipt, inspect for any shortage or damage and note the nature and extent of the shortage or damage on the freight bill. If you notice damage after the driver has left, save your damaged shipping box(es) and packing, and contact Advantage Restaurant Equipment at (407) 321-9999. Please do not return damaged items as they cannot be accepted without a return authorization number.

The carrier who delivers merchandise to your door is ultimately responsible for loss and damages. Acceptance of the shipment by the consignee is acknowledgment that the articles delivered are in good condition.

Returns

Merchandise returns are subject to a minimum 20% restocking fee plus any applicable costs for freight back to the warehouse. Custom-made orders are non-refundable and not returnable.